Refund Policy

At PhantomGrid, we are dedicated to delivering an immersive and high-quality virtual reality gaming experience. We understand that sometimes issues may arise with your purchase or gameplay that might lead you to seek a refund. This Refund Policy describes the terms under which refunds may be granted, how you can request one, and what you can expect throughout the process.

If you are unsatisfied with your purchase of our VR game or any related in-app purchases, you may request a refund within 48 hours (2 days) of the original transaction. This period aligns with the refund policies of most digital distribution platforms such as Steam, Oculus Store, or Play Market. Refund requests submitted after this timeframe will generally not be accepted, except in exceptional cases evaluated individually.

To initiate a refund, you should use the refund system provided by the platform from which you purchased the game or in-app content. This ensures your request is tracked and processed according to platform policies.

Refunds may be granted under the following conditions:

• The game or in-app content fails to function properly on your VR device despite meeting minimum system requirements.
• Accidental or duplicate purchases.
• Failure to deliver purchased digital content.
• The game was removed or made unavailable by the publisher shortly after purchase.

Refunds will typically not be issued in these cases:

• Change of mind or dissatisfaction with gameplay after extended use.
• Disappointment with game progress, features, or outcomes.
• Violation of terms of service or user conduct policies.
• Refund requests made after 14 days from the purchase date or after significant gameplay time.

If your refund is approved, the amount will be returned to your original payment method within 7 to 10 business days, although processing times may vary depending on the payment provider.

For subscription services related to our VR games, cancellations must be requested at least 5 days before the next billing cycle to avoid future charges. Partial refunds for ongoing subscription periods are generally not provided unless under exceptional circumstances.

Please understand that digital products and services are fundamentally different from physical goods, and once digital content has been accessed or used, it often cannot be refunded.

We encourage you to contact the platform’s customer support if you need assistance with the refund process. Meanwhile, our support team is available through the game’s help section to address any technical issues or concerns you might encounter.

Thank you for choosing PhantomGrid. We are committed to providing an exceptional VR experience and appreciate your understanding regarding our refund policies.